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A receipt is required for all returns and exchanges. A restocking fee will be added to all returns and exchanges.


Pre-owned Guarantee

Pre-owned products have been carefully tested, and is guaranteed to work. If the product fails to work, simply return the product within 7 days for your money back or exchange within 30 days of purchase.


New product returns

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days, and accessories after 90 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the receipt.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.