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Customer Service

Shipping & Delivery
For help learning about our shipping methods click here.

Returns & Replacements
For more on Returns click here.

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Payment, Pricing & Promotions
All Payment for orders will be made priced Barbados Currency (BBD). 

Viewing Orders
To view orders log-in and go to My Account, My Orders. 

Updating Account Information
To update your account infomation go to My Account. To update or add an address go to Address Book.

Privacy & Security

At PLAY we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us.

The type of information we collect about you includes:

• Your name
• Your address
• Your email address
• Your phone number
• Your order history and profile

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting our Customer Services department.

If you find any inaccuracies we will delete or correct them.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will share your details with companies directly involved in getting you the product you have ordered. In these cases PLAY will ensure that there is no further use of your data other than to deliver you the product and arrange for that delivery, and to support guarantees or maintenance in the future. In the majority of cases they will have no right to market to you directly unless you specifically request it, and will be registered under UK data protection law, where they do have the right to market to you direct you will be specifically asked to opt-in.

We use Responsys to send out e-mails to those who have chosen to receive e-mailings from us. Responsys does not use any of the information from our mailing lists except to send and process e-mail communications on our behalf. Read the Responsys statement on privacy and permissions marketing.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Should you wish to browse anonymously please contact us and request a link that we can send you to exclude you from web tracking.

If you have any questions/ comments about privacy, you should contact our Customer Services. If you contact us for details of existing information that we hold about you it is important that you quote your original email address, as used at the time you first contacted us. We may be unable to trace your details without this.